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Preparing to make a complaint

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When someone has a complaint, can they take it to the media council without contacting the media first?

Is it possible to submit a complaint by regular mail?

Is it possible to submit a complaint by e-mail?

Is it possible to submit a complaint by fax?

Is it possible to submit a complaint by telephone?

Is it possible to submit a complaint via a form on the media council's website?

Is it possible to submit a complaint via social media?

Can one complain about any type of media content, or does the publication have to be about the complainant in any way?

Are there any time restrictions for submitting a complaint?

Are anonymous complaints accepted?

Does the complainant have to indicate which part of the Code of Ethics they think has been breached?

Is submitting a complaint free?

Is it possible to complain about any media, regardless of whether they have chosen to join the media council?

Does the media council try to mediate between media and complainants to work out an alternative solution?

When starting the complaints process, does the complainant have to promise not to take the matter to court (or waive their right to do so)?

Will the media council handle complaints about content that is being treated by a court simultaneously?

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